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Shipping & Returns

We offer worldwide shipping. Price will be calculated at checkout. 

Same day processing, next day shipping.

*In high demand, please allow for up to 5 days for your order to be processed.

We will notify you by email for all information regarding your order.

 

 

You are entitled to return your order within 30 days if any of the following reasons apply to you.

  • The item arrived damaged.

  • The wrong item was shipped.

  • The goods are unused and in their original packaging.

The deadline for returning an order is 30 days from the date you received the goods.

In order to exercise your right of refund & cancellation, you must inform us of your decision by means of a clear statement.

Please contact us : contact@dragontails.studio

We will reimburse you no later than 30 days from the day on which we receive the returned goods.

 

Conditions for returns:
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In order for the goods to be eligible for a return, please make sure that:

  • The goods were purchased in the last 30 days

  • The goods are in the original packaging

The following goods cannot be returned:

  • The supply of goods made to your specifications or clearly personalized. (With your name, etc).

  • The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

  • The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

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Returning Goods

We will provide you with a return address by email. 

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

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Contact Us

If you have any questions about our Policy, please contact us by e-mail contact@dragontails.studio, or WhatsApp +34 692 439 612

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